I'm Emma Crossland, an Integrative Counsellor and Reflective Practice Facilitator

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I believe there is a therapeutic element to reflection.

When a group feels a sense of safety and containment there is the chance for complex and difficult emotions and feelings to be expressed, heard and explored and the opportunity to learn to sit with uncertainty rather than always needing solutions.

There is often an emotional cost when working with vulnerable people due to unpredictable and sometimes hostile working environments and the impact of supporting people with complex traumatic histories. Workers can experience inner conflict, helplessness, anxiety and frustration.

I work in groups, helping staff work through challenging emotions and process difficult experiences by reflecting on what happened, making sense of it, exploring what this means and turning this into transformative learning – what went well and what could have been done differently.

We also explore self care tools and techniques to help build resilience and maintain good mental health and well being. Doing this in a group gives people the chance to see things from different perspectives, to feel heard by their colleagues and for their experiences to be normalised.

Sharing experiences helps people feel bonded and supported, developing the trust needed to work in environments which can, at times, be stressful and volatile.

Theories and ideas underpinning my practice include

  • Psychologically Informed Environments
  • How to prevent and recognise vicarious/secondary trauma, PTSD and stress
  • The importance of self care and self compassion when supporting vulnerable people
  • The rescuing trap and The Wounded Healer
  • Projective identification and displacement
  • Reflective and reflexive self-awareness and critical reflexivity

Reflective practice raises an awareness of how our own, hidden assumptions and theories are translated into practice

Sofie Bager-Charleson (2010)

For individuals

One to one counselling

I am an Integrative Counsellor, working within a person-centered framework as well as using other theoretical approaches to inform my work, including psychodynamic theory, cognitive behavioural therapy and Transactional Analysis. I provide a safe, non judgmental, confidential space for people to express what is going on for them, explore how they feel and find ways to move forward with their lives. I work with adults and young people aged 16 years and older.

Online Therapy

I am a Qualified Cyber Therapist. I can provide counselling via video, audio and instant message using an encrypted online platform. This can be helpful for people who find it difficult to access face to face counselling due to their location, other commitments or because it feels more comfortable receiving support virtually.

LGBTQ (Lesbian, Gay, Bisexual, Trans and Queer) affirmative counselling

I am also a LGBTQ affirmative therapist. I am aware that we live in a hetronormative and cisnormative society and how this can impact on self worth, self esteem and cause feelings of shame, doubt, loneliness, anxiety and depression. Counselling can help provide a safe space to explore these and other difficulties without feeling judged or misunderstood.


£10 initial meeting

£40 a session

For groups

Reflective Practice

With over twelve years experience supporting people with issues such as homelessness, substance misuse, abuse, mental health, displacement and learning difficulties through front linework and staff management in hostels and supported accommodation, I have moved towards using my experience to support staff through reflective practice group work.

I work with them to build resilience, self care techniques and develop a tool kit to help them manage the challenges faced when working with trauma and distress on a daily basis.

Critical Incident Debriefing

Using Kinchin’s emotional decompression model, I help staff who have experienced traumatic events such as a client’s death, overdoses, physical altercations and other incidents to process what they have experienced in a safe space.

Doing this shortly after the event helps prevent PTSD/secondary trauma/chronic stress reactions and helps normalise difficult emotions so that staff can return to work feeling less intense reactions about the event, feel more in control and feel able to support each other due to a shared understanding of what happened.

Self care and self compassion workshops for frontline staff

I will be piloting this workshop in March 2019. Do get in contact if you would like to be one of the organisations considered for the pilot.

‘Our reflective practice sessions are a brilliant way of talking openly and honestly with my team. Emma does a great job at creating a safe space and warm environment. I look forward to our sessions with anticipation and I leave each session feeling deeply connected to my team as well as feeling a strengthening bond between us. I have definitely noticed a difference these sessions have made when we return to our workplace. The things we are discussing impact how we help each other at work, we have a greater understanding of each other’s situations and are much better at checking in with each other, which has been invaluable to me. This ultimately makes us a strong team, enabling us to do our job at a much higher and more effective level, whilst keeping in mind the importance of maintaining our own emotional well being’

Jen. Reflective practice participant working in a homeless hostel in Brighton

As a member of the BACP, I abide by their code of ethics and standards of practice and professional development. I am fully insured and attend regular supervision.

British Association for Counselling and Psychotherapy Online Therapy Institute